Payment & Refund Policy
We strive to make your shopping experience secure, simple, and worry-free. Below, we’ve outlined our payment options, refund processes, and warranty policies for your convenience.
Payment Options
We provide flexible and secure payment methods tailored to suit your needs:
- Online Payments:
- Pay securely using Visa or MasterCard through our encrypted website checkout system.
- Your financial information is fully protected with advanced encryption.
- Cash on Delivery (COD):
- Available for customers within the UAE.
- Pay upon receiving your order at your doorstep.
- Bank Transfer:
- Choose bank transfer at checkout to access our bank details.
- For international transfers, ensure the full payment (excluding bank charges) is credited to our account.
- In-Store Payments:
- Visit our physical location to pay directly in cash for a quick and easy transaction.
Your Payment Security
We take your security seriously. All transactions are encrypted to prevent unauthorized access to your information. In case of any fraudulent transactions, please report the issue to your bank immediately.
Refund Guidelines
We aim to ensure your satisfaction with every purchase. If an issue arises, here’s what you need to know:
- Refund Eligibility:
- Products must be returned in their original, unopened condition.
- Requests for refunds must be made within 7 days of receiving the order.
- Non-Refundable Products:
- Consumable items such as e-liquids, coils, pods, and disposable vapes are not eligible for returns or refunds for hygiene reasons.
- How to Request a Refund:
- Contact us at [email protected] with your order details and the reason for the refund.
- Provide clear photos if applicable. Refunds will only be processed after the product is inspected.
- Processing Time:
- Approved refunds are issued to your original payment method within 7 business days.
- Note that shipping costs and bank fees are non-refundable.
Returns Policy
If you receive a faulty product, we’ll make it right:
- Conditions for Returns:
- Items can be returned within 7 days of receipt.
- Products must be in their original packaging.
- Customers are responsible for return shipping fees.
- Need to show Images for proof
- Steps to Return an Item:
- Contact our support team to arrange the return.
- Faulty products may qualify for a replacement or store credit.
- Non-Returnable Items:
- Opened or used products, as well as consumables like e-liquids and coils, cannot be returned.
Warranty Coverage
We provide a 14-day warranty for devices with manufacturing defects, covering issues such as:
- LED screen malfunctions
- Charging port failures
- Battery problems (e.g., auto-firing, sudden shutdowns)
- Internal chip defects
Warranty Exclusions:
- Damage caused by improper use, drops, or unauthorized repairs
- Cosmetic issues such as scratches or wear-and-tear
- Water damage, fire damage, or juice spillage
- Consumables like e-liquids, coils, and disposable devices
How to Claim Warranty: Contact our support team within 14 days of delivery to report the issue. Please note that customers are responsible for shipping costs when returning items for warranty inspection.
Need Support?
Our team is always here to help! Reach out to us with any questions or concerns
📧 Email: [email protected]
📞 Phone: +971 50 154 1896